Self-service help

How can we help?

Quick answers for booking, payment, pickup, safety, and more.

Getting Started

Create your account, complete verification, and keep all booking and payment steps inside RentHub PH.

Check the Legit Check panel, dates, full price breakdown, policies, and damage fees before confirming.

Pay only using the instructions shown in your booking. Never send money because of a private message outside the platform.

The security deposit stays held until return or checkout proof is complete and there is no open dispute.

Open your booking to see its saved cancellation policy, refund estimate, and rebooking options.

Confirm the correct booking, inspect the item, and save condition photos before accepting pickup or delivery.

Confirm guest count and condition records with the host. Never reuse or share a booking QR code.

Keep photos and messages, then open a dispute from the affected booking. The deposit remains protected while reviewed.

Completed bookings can be reviewed once by each participant. Keep comments factual and based on the transaction.

Pay only through RentHub PH, check verified badges, avoid outside-platform deals, and report fake or unsafe listings.

Verify your profile, publish accurate listings, document item condition, and respond through the booking flow.

Compare verified listings, read policies, declare accurate details, and keep pickup, payment, and return proof.

Use the guided report. It shows the safest next step and only alerts admin when risk requires it.